Subject: Fwd: Tech Support Candidate - Dhirender Kaushik
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 03:27:26 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Feb, 2021, at 14:51, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Dhirender Kaushik 
E-mail 	[email-masked] 
Phone Number 	(+91) 9599747464 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	New Delhi 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MacOS 
Networking - basic 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Seqel One solutions ltd 	Senior client support engineer 	Laid Off 	27000 
Previous Employer 1 	Primus Global Technologies 	Desktop and Network Engineer 	July 24, 2017 	16000 
Previous Employer 2 	Vayam Infosolutions 	Desktop L2 Engineer 	Jan 18, 2016 	10000 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I ll first check in different web browser whether website is having compatibility issues. 
if not opening there too then would check proxy server address in IE and if incorrect then correct and recheck the website. 
if still not working then disconnect and reconnect network and recheck. 
if still problem persists then can restart machine and check back. 
sometimes DNS cannot resolve IP address then can edit hosts file and enter dns mapping address to website. 
if issues with network then can align network team to check at their end and resolve the matter. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on the bluetooth of both devices. 
let Mobile scan the speaker. 
once scanned then can configure speaker as per configuration manual with speaker. 
What according to you makes you a good candidate for customer service or technical support job? 	customer satisfaction should be of utmost priority in the eyes of engineer. 
The issues we handle and support to enable users to work should add value to their business. 
I started working as Assistant Engineer and now with Team Lead profile who understands users of different temperament and handles them accordingly in constructive fashion towards meeting organizational goals. 
On a scale of 1 - 5 please rate your fluency in spoken English 	5