Subject: Tech Support Candidate - Gaurav Anand
From: Gaurav Anand <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 05:03:51 -0500

| | Tech Support Test

Name | Gaurav Anand
E-mail | [email-masked]
Phone Number | (+91) 8447280864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 82 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Quick ride | Senior sales staff | Jan 2020 | 24000
Previous Employer 2 | Ricario | Sales team executive | | 21000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly check the internet connection, wifi. If that's okay then check the speed of internet then clear the cache ,go to run type %temp% and delete all data of this also check the version of browser if it's old then update the browser and also check the windows updation
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Setting - bluetooth on - add bluetooth device- then click on ur bluetooth name and pair it and then bluetooth will be connected
What according to you makes you a good candidate for customer service or technical support job? | Good listener and resolving the query in very short period with best quality of work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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