Subject: Re: Tech Support Candidate - Vishnu Ps
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 09:53:55 +0000

No

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 3:17 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - Vishnu Ps

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 3 Feb, 2021, at 12:58, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Vishnu Ps
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 8714256961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Kerala, calicut
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Networking - advance
Hardware - Advanced
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        UST global      System engineer Current 28000 (excluding allowance)
Previous Employer 1     Sutherland      Deskside engineer       April 19 2019   11000
Previous Employer 2     IBM     Tevhnical engineer      Dec 1 2017      8500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First will checj the internet connectivity and before that if tbe error code is visible or as per tbe error occured the steps vary.
Then if are possible to browse other sites with check to browse the same in anotjer browser.
If that too dont work, will check with anotjer system or team mate regarding same, and if thag friend too facing same issue may be the ISP or the local gatway is causing te issue, if that user is able to open the ndtv site then it is the system issue

Will check in the local host file for any entry for the same site

(Giving more details regarding the scenario will be helpfull) these much low detailed scenario is like searching for needile in big pile of grass
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Enable visibility in device we nee dto connect
Enable bluetooth option in both device
Search for the needed device name in our device ij add nore device option
Then select device name
What according to you makes you a good candidate for customer service or technical support job? Good communication with sympathy and empathy , proper acknowldge , good troubleshooting skill, flexibility, ability to understand user concern
On a scale of 1 - 5 please rate your fluency in spoken English  5