Subject: Re: Tech Support Candidate - hema nandini sabhavat
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 8 Feb 2021 09:53:03 +0000

No

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Monday, 8 February 2021 at 3:17 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Tech Support Candidate - hema nandini sabhavat

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 2 Feb, 2021, at 22:07, Ambika Mehta <[email-masked]<mailto:[email-masked]>> wrote:

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    hema nandini sabhavat
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7483865271
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Bangalore
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        wipro   desktop support engineer        Still working   20000
Previous Employer 1     ibm     desktop support engineer        8 th october 2019       14340
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.first we will check the network connections and troubleshoot it.
2. If network is fine, but still it's not connecting  need to check the user account details based on the organization.
3. Need to Clear the browsing history and setting the proxy details, it will work.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the device which you want to connect to mobile.
2. Turn on the Bluetooth in mobile
3. wait for some time, it will refresh and show the available list devices
4. Select the device which you need to connect as Bluetooth from the list
5.After that need to select pair option
6. It will connect and you can use it.
What according to you makes you a good candidate for customer service or technical support job? As I have the knowledge regarding how to interact and communicate with the Customer and by understanding and fixing it, I feel as a good candidate for technical support position.
On a scale of 1 - 5 please rate your fluency in spoken English  4