Subject: Fwd: Tech Support Candidate - Vishnu Ps
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 8 Feb 2021 02:47:55 -0700 (MST)

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Feb, 2021, at 12:58, Ambika Mehta <[email-masked]> wrote: 

	

	
	
			Tech Support Test 
		Name 	Vishnu Ps 
E-mail 	[email-masked] 
Phone Number 	(91) 8714256961 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
Where do you currently live (area) 	Kerala, calicut 
Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
Networking - advance 
Hardware - Advanced 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	UST global 	System engineer 	Current 	28000 (excluding allowance) 
Previous Employer 1 	Sutherland 	Deskside engineer 	April 19 2019 	11000 
Previous Employer 2 	IBM 	Tevhnical engineer 	Dec 1 2017 	8500 
In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First will checj the internet connectivity and before that if tbe error code is visible or as per tbe error occured the steps vary. 
Then if are possible to browse other sites with check to browse the same in anotjer browser. 
If that too dont work, will check with anotjer system or team mate regarding same, and if thag friend too facing same issue may be the ISP or the local gatway is causing te issue, if that user is able to open the ndtv site then it is the system issue 

Will check in the local host file for any entry for the same site 

(Giving more details regarding the scenario will be helpfull) these much low detailed scenario is like searching for needile in big pile of grass 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Enable visibility in device we nee dto connect 
Enable bluetooth option in both device 
Search for the needed device name in our device ij add nore device option 
Then select device name 
What according to you makes you a good candidate for customer service or technical support job? 	Good communication with sympathy and empathy , proper acknowldge , good troubleshooting skill, flexibility, ability to understand user concern 
On a scale of 1 - 5 please rate your fluency in spoken English 	5