Subject: Tech Support Candidate - Arun Sreekumar
From: Arun Sreekumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:49:39 -0500

| | Tech Support Test

Name | Arun Sreekumar
E-mail | [email-masked]
Phone Number | (+91) 9447572889
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allianz | Senior insurance operations specialist | |
Previous Employer 1 | Sutherland Global Services | Associate IT helpdesk | Jan 2 2019 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check the Internet connection
Check the cookies status
Try to run a vpn

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on bluetooth device
Turn on Bluetooth facility in phone
Pair the device

What according to you makes you a good candidate for customer service or technical support job?

An attitude of customer is the king
Interested to learn new skills
Ready to shoulder responsibilities

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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