Subject: Tech Support Candidate - shivani gupta
From: shivani gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:39:56 -0500

| | Tech Support Test

Name | shivani gupta
E-mail | [email-masked]
Phone Number | (91) 8447792129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | rohini
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
computers

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | groundtruth | qa | 2019 | 28
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | i can explain virtually

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1, swip down from top to the screen
2,touch and hold bluetooth,
3.tap pair new device.
4-tap the name of the bluetooth device .
5- follow any on screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | jobs like communication skills,problem solving skills,and passion for customer service.and lean to aspects of your current position that you love most and also that part of the job you hope to get
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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