Subject: Tech Support Candidate - Prabodh Padhi
From: Prabodh Padhi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:31:46 -0500

| | Tech Support Test

Name | Prabodh Padhi
E-mail | [email-masked]
Phone Number | (020) 7978071997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata communications | Executive | | 25000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Recheck the website. Browser refresh.
Will check the internet connectivity.
Change the browser and check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the phone and speaker.
Switch on the Bluetooth on mobile.
Check for the Available devices on phone.
Try to pair the device with unique code.

What according to you makes you a good candidate for customer service or technical support job?

Handling customer via call or mail.
Resolving queries of customer
Managing SLA.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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