Subject: Tech Support Candidate - Ravi Chaudhary
From: Ravi Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 03:18:08 -0500

| | Tech Support Test

Name | Ravi Chaudhary
E-mail | [email-masked]
Phone Number | (91) 7892034418
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 62
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aditi info tech | System admin | July 2020 | 12000
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 make sure the internet connection is working or not.
2 check URL is correct or not.
3restart device .
3 check if website is down for everyone.
5. Delete cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth speaker then go to mobile  bluetooth  active it and tap over bluetooth name and then tap over pair after completed these steps Bluetooth will connected.
What according to you makes you a good candidate for customer service or technical support job? | Listen customer query very carefully and find out problem statement which customer was facing. Based on the customer query I provide better solution to customer and explained the problem they were facing.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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