Subject: Tech Support Candidate - Ayush Shukla
From: Ayush Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:56:57 -0500

| | Tech Support Test

Name | Ayush Shukla
E-mail | [email-masked]
Phone Number | (+-91) 7456003451
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Agra
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IRB.INFRASTRUCTURE DEVELOPERS LTD | H/W Engineer | Currently working | 22000
Previous Employer 1 | Biso tech pvt ltd. | H/W Engineer | 20 feb 2019 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we will check another site like google ,flipkart etc.

Second we will check another browser like internet explore , Microsoft edge .

The problem only happen witg certain website.
Thats a connection was interputed , connection was reset , connection has timed out ..

Try will check firefox. ND chek DNS .

May be plugin has crashed. Or systm is in offline mode. Or  address is restricted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First swipe down top screen
Second touch the Bluetooth option.
Third pair a new device if you don't find pair new device check under 'available device'
Last follow on the screen instruction.

What according to you makes you a good candidate for customer service or technical support job?

There are following which can we use i.e _ communication skill .

Quick response,  we identify costumer need & wants , keep always postive think , attitude,  well dress, give proper the point to point answer,  time management, team work .

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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