Subject: Tech Support Candidate - Achal Kumar
From: Achal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:45:15 -0500

| | Tech Support Test

Name | Achal Kumar
E-mail | [email-masked]
Phone Number | (+91) 9795727243
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mahagunpuram nh24
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl Technologies | IT Analyst | 5 April | 19650
Previous Employer 1 | IGT | Service desk | 13 February 2018 | 20000
Previous Employer 2 | Cryptograph technology | IT Cordinator | 30 October 2016 | 20000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I'll check whether it is authorised in our organisation or not.
If yes, I'll user has access to view external links or not
Took backend access then delete cache and cookies
Delete profile and recreate new profile.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth on mobile as well as in speaker too
Start pairing new device
Enter pair I'd.

What according to you makes you a good candidate for customer service or technical support job?

I've 4.5 years of experience, and since 3 years I'm working in HCl Technologies with 2 appraisal as a Good Performer.
And I've got several certificates with HCl as well as from client.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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