Subject: Tech Support Candidate - Ayush Raj Arya
From: Ayush Raj Arya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:20:36 -0500

| | Tech Support Test

Name | Ayush Raj Arya
E-mail | [email-masked]
Phone Number | (+91) 9052746349
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SEPL(NPCI) | L1 | | 20,000
Previous Employer 1 | WishFin | System Admin | 26 feb 2019 | 15,000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check for internet connection if it working fine, Then I will check for browser setting if any proxy is set,  then my next step to check for proper URL I am hitting for that I will search for NDTV on google. If still it is not working I will try to ping that URL to check the reachability of the server or do a tracert to check where my data is not allowing to pass.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker and press Bluetooth button for three second until blue light start blinking.
2. Turn on the phone Bluetooth and search for Bluetooth speaker name to connect.
3. Connect the speaker and enjoy your music.

What according to you makes you a good candidate for customer service or technical support job? | The person must have good communicate so that it helps them to understand the issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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