Subject: Tech Support Candidate - Ekta Malhotra
From: Ekta Malhotra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 02:17:55 -0500

| | Tech Support Test

Name | Ekta Malhotra
E-mail | [email-masked]
Phone Number | (+91) 9891621966
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mohan garden uttam nagar
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Concentrix | Sr practitioner | 7th December | 30000
Previous Employer 2 | Wipro | Associate | April 2016 |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we will check the website address is entered correctly. Second we will check the internet connection .
If still the same we ll try using different website to check the other website is working or not . If other website is working them we will try and check using other browser .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth speaker
2. Turn on the mobile bluetooth .
3. Search for the bluetooth name .
4. Connect .

What according to you makes you a good candidate for customer service or technical support job? | I have worked with 2 companies as a customer support agent. So I have 5 years experience . I handle all types of customers ans complaint.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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