Subject: Tech Support Candidate - Rajdeep Sen
From: Rajdeep Sen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 01:56:39 -0500

| | Tech Support Test

Name | Rajdeep Sen
E-mail | [email-masked]
Phone Number | (+91) 9836966137
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision Automation Services Pvt Ltd | Application Support Engineer | NA | 17000
Previous Employer 1 | Think Computers Pvt Ltd | Technical Support Engineer | 11/01/2019 | 11000
Previous Employer 2 | Aegis Esser House Pvt Ltd | Technical Operation Executive | 20/11/2015 | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please follow the steps :

1. At first study the error.
2. Check the internet connectivity.
3. Check the site is enable on your browser.
4. After above checks please open in another
browser.
5. If the problem still persist please contact your
internet provider.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

At first switch on both devices then search the Bluetooth speaker signal on your mobile.

If the Bluetooth speaker signal is detected select that device to connect.

What according to you makes you a good candidate for customer service or technical support job? | I have a good quality that I convince people with a good manner and I have technical experience of five years.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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