Subject: Tech Support Candidate - GOLLA RAJU
From: GOLLA RAJU <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 8 Feb 2021 00:25:37 -0500

| | Tech Support Test

Name | GOLLA RAJU
E-mail | [email-masked]
Phone Number | (0) 8500397080
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | TUNI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Device Calibration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SRI DHANALAKSHMI JEWELLERY | SYSTEM ADMIN | | 18000
Previous Employer 1 | LAPTECH SERVICES | DESKTOP SUPPORT ENGINEER | | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check the network connection. If the system was connected to a Network, I'll then check the network has Internet Access or not. Else I'll check for the network related issues, proxy connections, Browser update issues and further router issues.
Meanwhile I'll confirm the access and privileges given to the system if it is monitored by Admin or under the control of a Technician who manages the Domain.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power ON the Bluetooth on both the devices.
Ensure the Visibility
On your Mobile Device, go to device pairing option and search for the Bluetooth device name.
Simply click on the Bluetooth device name and pair it.

What according to you makes you a good candidate for customer service or technical support job?

1.Good Technical Knowledge.
2.Identifyng the Issue and the Reason.
3.Problem Solving
4.Quick Response
5.should have good knowledge about devices and accessories
6.Should learn from every Technical Issue.
7.explaing the Technical issue to the Customers or clients clearly and clarify their doubts or issues according to their needs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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