Subject: Tech Support Candidate - Divyanshu Bhardwaj
From: Divyanshu Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 19:08:31 -0500

| | Tech Support Test

Name | Divyanshu Bhardwaj
E-mail | [email-masked]
Phone Number | (91) 9680656757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | Level 2 | 5 March 2021 | 32000
Previous Employer 1 | Citymax | Team leader | 7 Jul 2017 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will launch another browser like Microsoft edge or Google Chrome and will try same website again.
If this doesn't work then I'll use commands for flush DNS and Winsock reset and will restart the device. After a restart, I'll try again and if website still doesn't work then I may reset my router or contact My ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings>Bluetooth
Turned on bluetooth
Selected My bluetooth speaker in list
Connected

What according to you makes you a good candidate for customer service or technical support job? | I got an experience of more than 3 years in international voice process and My good communication skills and polite tone will help me to become an asset for the organisation
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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