Subject: Tech Support Candidate - Sanchit Jouhri
From: Sanchit Jouhri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 13:56:23 -0500

| | Tech Support Test

Name | Sanchit Jouhri
E-mail | [email-masked]
Phone Number | (+91) 6395943223
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gaurcity noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
Printer,Outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Onspot technology | Sr.technician | 15 fab | 44000
Previous Employer 1 | Gemini info service | Tecnician | | 35000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check my internet connection
Then i will remove cookies and cached.
If still it's not working so I will open cmd as admin then run command flush /dns then restart computer and hopefully it will work.other I'll check so many other things like proxy setting and host file so on.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth on both devices(phone and speaker) then then goto settings on your phone then click on bluetooth option then it's shows your spekers name over there so click on it after the click on it. It will ask for pair so you need to click on pair.it will be connect with your spekers.

What according to you makes you a good candidate for customer service or technical support job?

1- need to hear very carefully his problem
If customer frustrated and he is shouting on me so I need to have patience and inform him clearly problem on his computer because they are non technical persons.
2- I need to explain everyting in very easier way.
3-taking a feedback time to time.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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