Subject: Tech Support Candidate - Awadhesh Shukla
From: Awadhesh Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 13:31:54 -0500

Tech Support
Test

Name

Awadhesh
Shukla

E-mail

[email-masked]

Phone Number

(+91) 9628790194

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

New Ashok Nagar,
Noida

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
VC support, Lotus notes

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vserv Infosystems Pvt Ltd

Desktop Support Engineer
L2

19000

Previous Employer 1

Future Focus Infotech Pvt
Ltd

Desktop Support Engineer L1

31 July 2019

15015

Previous Employer 2

Envision Technoserve Pvt
Ltd

Desktop Support Engineer L1

March 2017

12500

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I will read the error and after that I
will check the Internet Connection and system proxy settings, after done this
troubleshooting, if same error is coming then I will check internet access of
user login ID. after that may be the website is blocked by the current
organisation.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open Bluetooth, Search new device and pair the
listed device.

What according to you makes you a good candidate
for customer service or technical support job?

The
positive attitude towards customer and willingness to help someone by providing
the correct resolution or information. Maintaining professional relationship
with the customer. good communication skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4