Subject: Tech Support Candidate - Kirti Arora
From: Kirti Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 13:04:55 -0500

Tech Support
Test

Name

Kirti
Arora

E-mail

[email-masked]

Phone Number

(+91`) 8958877049

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Noida City Centre

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Amazon

CSA

NA

21000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check if my system is connected to
the network or not. I can check that through the browser or cmd(ping google or
any site).

If my system is connected to the internet then I will look for the error code.
Based on the error code I'll take further action. For Example, 5XX codes are for
server errors.

If the site is internal site and I have to access it through the intranet then
I'll go for the traceroute result and see on which device my packet is dropping.

I will check the inbound and outbound policies applied on the browser. Along
with that, proxy list must be checked.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Switch
ON the speaker.

2. Switch ON the Bluetooth of the Mobile phone.

3. Click on search nearby devices.

4. Click on the device name and confirm to pair with that device.

5. Play any sound to test.

What according to you makes you a
good candidate for customer service or technical support job?

I have good experience in handling domestic as well as US
customers. I am very much comfortable in facing challenging situations and give
proper solutions to the customer.

Also, I am a technical graduate engineer that helps me a lot in troubleshooting
technical problems.

On a scale of 1 - 5 please rate your
fluency in spoken English

4