Subject: Tech Support Candidate - Kapil Bisht
From: Kapil Bisht <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 13:04:20 -0500

| | Tech Support Test

Name | Kapil Bisht
E-mail | [email-masked]
Phone Number | (+91) 8287099960
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Grofers | Senior customer service | 13-9_2020 | 29k
Previous Employer 2 | Milkbasket | Customer Support | 4-11-2019 | 21k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will follow the mentioned steps accordingly.
1. Check if the internet is working.
2. Run a ping test from command prompt if the website is responding.
3. Clear cache memory.
4. Clear cookies and try to open website in incognito mode.
5.Try to open website through vpn.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth speaker and select pairing mode, if device connects form some other device then disconnecting it form other device.
2. Turn on the Bluetooth of mobile and search for available bluetooth device.
3. Form the available devices, select the bluetooth speaker.
4. Finally your mobile phone will be connected to speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. Listening to the problem.
2. Understanding problem.
3. Confirmation that we have understood the problem well.
4. On the basis of SOP, giving proper resolution to customer.
5. Finally asking, if you resloved the problem or not.
6. Any additional issues and feedback.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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