Subject: Tech Support Candidate - Pardeep Maurya
From: Pardeep Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 08:00:42 -0500

Tech Support
Test

Name

Pardeep
Maurya

E-mail

[email-masked]

Phone Number

(91) 9041995313

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Amritsar

Which
best describes your Technical Support capabilities

I've
worked in Level 2 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

STP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ericsson

Associate Engineer

3 month notice period

Approx. 30Kk
with allowances

Previous Employer 1

Vodafone

CS Core
Engineer

3 Jan 2020

17k

Previous Employer 2

Ericsson

Consultant

24 April 2019

12k

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.) Restart the device.

2.)Check Internet Connection.

3.)Clear cache

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.)Go to settings

2.)Tap the Bluetooth option

3.)Turn on Bluetooth

4.)A list of available devices will appear.

5.)If your speaker is not listed, press the button on your speaker that makes it
discoverable – it’s often a button with a Bluetooth symbol on it.

6.)On your mobile select your speaker (it might be a random product number but
should have the speaker’s brand name listed) and that’s it, you’re
connected!

What according to you makes you a good candidate
for customer service or technical support job?

Quick
response , We identified customer need & wants, keep always smiling ,
Attitude, Well Dress  , given proper to the point  answer ,  always work
positive  , time management ,flexible ,organize work

On a scale of 1 - 5
please rate your fluency in spoken English

5