Subject: Tech Support Candidate - Aruna Parvathy Aruna
From: Aruna Parvathy Aruna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 07:16:14 -0500

| | Tech Support Test

Name | Aruna Parvathy Aruna
E-mail | [email-masked]
Phone Number | (91) 8089463043
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 66
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
Ms word data entry

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vishishta technologies Pvt Ltd Bengaluru | Customer support executive | 2020 | 27200
Previous Employer 1 | IBM Daksh mumbai | Practitioner | 2015 | 15000
Previous Employer 2 | Reliance BPO chennai | Customer care executive | 2013 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restarting the computer many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program then make sure that your internet connection is working after that if your internet is working then pls make sure that the particular website is down for everybody or for you only if anybody says it's same like you not getting then it's the website site issues then we have to wait for sometimes to resolve it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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