Subject: Tech Support Candidate - Abhinav Sharma
From: Abhinav Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 04:31:44 -0500

Tech Support
Test

Name

Abhinav
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8209534293

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Bahadurgarh,
Haryana

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS -
Advanced
Networking - advance
Hardware - Advanced
Speakers &
Audio
Network management, Monitoring and troubleshooting

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

YOKOHAMA INDIA PVT LTD

Senior Executive

21000

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I am facing an error while accessing a
website, then i will check or follow the below steps,

1. Will check whether i have internet access or not.

2. Will check whether That particular website is being blocked by my antivirus
or not.

3. Then, I will check that whether the organizational firewall is blocking that
website to have access or not.

4. Then at the website url box, I will check, that whether the pop-ups are
blocking that website or not.

5. Then, I will check whether the cookies are blocking that website or not, i
will clear the cookies.

6. Then, I will check that any predefined proxy IP Setting under the LLAN
Settings are required or not.

7. I will check further, etc. etc.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps are,

1. We will go to settings.

2. We will go to Bluetooth option.

3. We will turn ON or enable the Bluetooth option.

4. We will see for the list of the available devices.

5.If the speaker appears in the Available devices list then we will connect it.
If the speaker will not appear in the list of available devices, then we will
look for any facility on the speaker for enabling the Bluetooth on the speaker
for making the speaker discoverable.

What according to
you makes you a good candidate for customer service or technical support
job?

I have good experience in the industrial automation
environment, like network infra layout creation, planning, management,
monitoring, and troubleshooting on the Networking devices and the servers, user
desktop, windows access and web access level troubleshooting.

On a
scale of 1 - 5 please rate your fluency in spoken English

4