Subject: Tech Support Candidate - Rohit Mohindra
From: Rohit Mohindra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 04:28:20 -0500

| | Tech Support Test

Name | Rohit Mohindra
E-mail | [email-masked]
Phone Number | (91) 9718071275
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tenon facility management Pvt lmt | Sr executive operations | 20 march | 38900
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tap and try to open in another browser if problem still persists then check for internet connection and any pop up for block of particular sites then we can clear all the cookies and cache.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth speaker and turn it on and then open the Bluetooth setting option in mobile and turn it on and check the Bluetooth name.
Now click on the Bluetooth name you want to connect.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in Wipro as technical support in IT
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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