Subject: Tech Support Candidate - Sayyad Hamdan Ali Sayyad
From: Sayyad Hamdan Ali Sayyad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 03:03:02 -0500

| | Tech Support Test

Name | Sayyad Hamdan Ali Sayyad
E-mail | [email-masked]
Phone Number | (11) 8218592793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | JSOLA VIHAR , NEW DELHI
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICSIL | IT assistant | 06/02/2021 | 18466
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 :check my internet connectivity if okay goto Step 2 otherwise troubleshoot my connection.

STEP 2 : Check the Url pattern is okay or not and any network certificate error showing . If yes then I'll update my system date and time.

STEP 3 : If required i can also check through cmd (ping) command the website taking response or not.

Step 4 : check browser security options and try to make it on default settings.

Step 5 : Maybe the antivirus blocked the url of website  in case i should go to antivirus settings and remove it from block section.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : We need to enable bluetooth in our phone.

Step 2:. Open your speakers

Step 3 : Check your bluetooth speaker brand name or may be random name ( according to your bran) in listed available device

Step 4 : once you'll find your device name tap on the name and paired it

Step 5 : Now you can play your favourite song and enjoy

What according to you makes you a good candidate for customer service or technical support job? | My Technical Background and my working experience and good communication skills makes me a good candidate for technical support role.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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