Subject: Tech Support Candidate - ZOBAIR ALAM
From: ZOBAIR ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 02:45:32 -0500

Tech Support
Test

Name

ZOBAIR
ALAM

E-mail

[email-masked]

Phone Number

(+91) 9971429112

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jamia Nagar

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

SmarterBiz

Email Process

December 2020

16000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have (select
all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly I
will restart my device. If the problem continues I will make sure the internet
connection works. In the third step, I will check if the website is down for
everybody or just me. If the website is down for everybody, I will try again
later. If the website is not down, I will try another browser.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings

2. Tap the Bluetooth option

3. Turn On Bluetooth

4. A list of the available devices will appear

5. If my speaker is not listed, I will press the button on my speaker that makes
it discoverable

6. On my mobile I will select my speaker and that's it. It will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

As a
customer support executive, I have a unique skill set to help customers with
their issues. And the most important one is that I have the knack to identify a
customer's pain points almost immediately and work for a resolution to the best
of owns abilities.

On a scale of 1 - 5 please rate your
fluency in spoken English

4