Subject: Tech Support Candidate - Ankit Tyagi
From: Ankit Tyagi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 02:41:26 -0500

| | Tech Support Test

Name | Ankit Tyagi
E-mail | [email-masked]
Phone Number | (0) 9808158655
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi ncr
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ITSource Technologies Ltd. | Sr. IT Engineer | Working | 25K
Previous Employer 1 | Manomay IT Solutions Pvt Ltd. | System Engineer | September-2019 | 20K
Previous Employer 2 | CMS Infosystem Pvt Ltd. | FMS Engineer | February-2015 | 10K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. Make sure JavaScript is enabled.
3. Make sure Cookies are enabled.
4. Clear your cache and cookies.
5. Make sure your web browser is up to date.
6. Restart your web browser.
7. Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to settings
2. Tap the Bluetooth option
3. Turn on Bluetooth
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable , it's often a button with a Bluetooth symbol on it.
6. On your mobile select your speaker and that's it, you're connected.

What according to you makes you a good candidate for customer service or technical support job? | Because I have the experience and expertise in the area of Technical support that is required in this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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