Subject: Tech Support Candidate - Hasan Mehdi
From: Hasan Mehdi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 02:12:21 -0500

| | Tech Support Test

Name | Hasan Mehdi
E-mail | [email-masked]
Phone Number | (91) 8416804268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla Vihar Nera jamia Metro Station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Video Conferencing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Becil | Sr Programmer | 20/04/2021 | 31475
Previous Employer 1 | Department of Legal Affair | Data Entry Operator | 21/10/2019 | 18000
Previous Employer 2 | Walton's Technology | Software Developer | 28/12/2017 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check my internet connection it correctly working.
Then check website url is correct.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly switched on  Bluetooth speaker button.
Then open mobile Bluetooth and search Bluetooth speaker device after find it mobile then connect Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | If I handled customer very smoothly and resolve it's query on time and satisfied them then I am good candidate for support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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