Subject: Tech Support Candidate - vishal kumar
From: vishal kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 02:11:49 -0500

| | Tech Support Test

Name | vishal kumar
E-mail | [email-masked]
Phone Number | (93184) 97928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Front Line Engineer | Currently Working | 16000
Previous Employer 1 | Playdude.com | CCE | 31Mach2020 | 22500
Previous Employer 2 | Ciktel.com | Technical Support | 2Oct2019 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

>>
First i will ask for the Error Message
eg Site can not be reached, you are not connected to internet
>> whatever the error message i will do the troubleshooting according to that...
>> I can explain further but i still did not the error message...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>> Open setting
>> Go to Bluetooth
>>Turn on the Bluetooth
>> If you are able to see the name of your device, select it otherwise , click on refresh and here  we go select your device
>> And Enjoy

What according to you makes you a good candidate for customer service or technical support job?

>> I understand the things
>> I love technology
>> i always try to learn new technical things
>> I have five years experience and i can grow my experience in customer service , sales or in any other deptt. But i choose technical because i love to troubleshoot and i like helping  people.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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