Subject: Tech Support Candidate - Noman Khan
From: Noman Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 01:58:18 -0500

| | Tech Support Test

Name | Noman Khan
E-mail | [email-masked]
Phone Number | (01268) 9671541048
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | 12khamba road
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Renovision automation Pvt Ltd | Dcs | | 17k
Previous Employer 1 | Pathways business services Pvt Ltd | Dcs | |
Previous Employer 2 | Trimux it infrastructure Pvt Ltd | Network support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart my device
2 make sure the internet connection works
3chek if the website is down for everyone

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1go to setting
2 tap the Bluetooth option
3trun on Bluetooth
4 a list of available device will appear
5if yor speaker is not listed press the button on your speaker.

What according to you makes you a good candidate for customer service or technical support job? | The positive attitude towards customer and willingness to help someone by providing the correct resolution or information. Maintaining professional relationship with the customer. good communication skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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