Subject: Tech Support Candidate - Abhishek Bhatnagar
From: Abhishek Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 01:56:38 -0500

| | Tech Support Test

Name | Abhishek Bhatnagar
E-mail | [email-masked]
Phone Number | (+91) 7599004624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 12 (noida)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
To solve the technical queries like mobile related issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Ienergizer | Junior -technical support enginner | 10 Oct 2020 | 14.5k
Previous Employer 2 | Techmahindra | Customer support executive | April 2019 | 10k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- check the network connection is gud or not
2- check the browser is updated or not
3- check on another web browser to open the web site.
4- uninstall and install again the browser if the browser have issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Bluetooth options how then tap on it.
Bluetooth on
After that Available device appear then check which device you want to connect.
Chcek the speaker button is open or not.

What according to you makes you a good candidate for customer service or technical support job?

1-The knowledge of a product and help to customer regarding any query.

2-Empathy to handle the irritate customer.

3-Polite way of talking.

4-Positive attitude to handle the customer.

5- for technical, I think I can handle the queries According to my experience as per my qualification and experience

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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