Subject: Tech Support Candidate - Ashish kumar Ashish
From: Ashish kumar Ashish <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 01:47:57 -0500

| | Tech Support Test

Name | Ashish kumar Ashish
E-mail | [email-masked]
Phone Number | (000) 9034646946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva services pvt. Ltd | Safety supervisor | 15th Feb | 27000
Previous Employer 1 | Cryptographic it solution | Technical assistant | December 2018 | 22000
Previous Employer 2 | Geeks technical support | Junior tech | May 2018 | 18000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will proble what is the error on the screen.
Will check if there is the computer is connected with the internet. If yes, then will check the settings in the browser and host file wether the site is blocked or not. If internet not connected will reboot the router and will inform the steps to connect the computer with the internet. If all is good then will check wether the webisteserver is down or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Will turn on the bluetooth on the mobile and then aske the customer to urn off the speaker and then turn it back on and will wait wait until speakers turn on and then I will ask the customer to open the settings in the mobile phone and then open the bluetooth section and will ask the customer to check the name on the bluetooth device and ask him to tap on that device name. Before all this will also ask the customer about the speaker model and maker name and will check the manual on the google so that the anme of the device can be confirmed in the search list.
What according to you makes you a good candidate for customer service or technical support job? | Can understand the query easily, probing skills and search the trouble shooting steps over the internet too.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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