Subject: Tech Support Candidate - SHUBHAM PASWAN
From: SHUBHAM PASWAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 01:11:26 -0500

| | Tech Support Test

Name | SHUBHAM PASWAN
E-mail | [email-masked]
Phone Number | (0522) 9935856578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 49
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Subros limited | AE | Currently working | 17000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Restart my device and check internet connection and Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on phone
And the device you want connect to keep near the device to computer or phone, open Bluetooth, searching and select the device name you want connect,then touch and pairing the device has completely

What according to you makes you a good candidate for customer service or technical support job? | To satisfy our customers with our services or products with good communication and continue following up.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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