Subject: Tech Support Candidate - Bhupinder Singh dev godda
From: Bhupinder Singh dev godda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 7 Feb 2021 00:47:46 -0500

| | Tech Support Test

Name | Bhupinder Singh dev godda
E-mail | [email-masked]
Phone Number | (0129) 9910525592
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad Haryana
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Star world wide | IT technician | 2011 | 2011
Previous Employer 1 | SGS infotech | Team lead | 2011 | 2011
Previous Employer 2 | Wipro ltd | Tech associate | 2010 | 2011

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.  Clean cookies ,temp files,
2. Check internet connection,
3.  Check DNS server
4. Check webshosting
5.   Check modern
6. Check land or troubleshooting all these devices

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Check Bluetooth working
2.   Check Mobile Bluetooth connection or autosearch .
3.   Ask for auto connect or connect to device

What according to you makes you a good candidate for customer service or technical support job?

1.  Give on line trouble shooting and diagnose the faulty devices
2.   Also check check and replaced the faulty devices

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |