Subject: Tech Support Candidate - Nandita Sharma
From: Nandita Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 22:18:24 -0500

| | Tech Support Test

Name | Nandita Sharma
E-mail | [email-masked]
Phone Number | (75031) 04597
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Roamfree Cellular Pvt LTD | NOC Engineer | |
Previous Employer 1 | Aegis Telecom | NOC Engineer | |
Previous Employer 2 | TTSL | TSE | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 I will check my Internet Connection and then i will try to search the website again. If searching doesn't work, then there's reason to believe that i am not connected to the Internet. For that i will check my router to reboot.If my Internet is working Fine then i will check the next step.
3 I will check the Website is Down for Everybody or Just Me, i will try with different Browser, if the website is open in different browser then ot must be a website security issue, if it is not working in different Browser also then it must be a internet connection error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Go to settings
2 Tap the Bluetooth option
3 Turn on Bluetooth
4 A list of available devices will appear, If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.
5 On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

1 Problem solving skills
2 soft spoken
3 Patience to listen customer
4 Communication skills
5 Good Typing Speed

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |