Subject: Tech Support Candidate - Narahari Karthik Kumar Narahari
From: Narahari Karthik Kumar Narahari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 21:57:26 -0500

| | Tech Support Test

Name | Narahari Karthik Kumar Narahari
E-mail | [email-masked]
Phone Number | (91) 8121231384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Penukonda
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Manlift India Pvt Ltd | Hire desk south | Working | 21467
Previous Employer 1 | Indian Oil Corporation Limited | Field Fleet Personnel | 31-08-2020 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Once I try to open www.ndtv.com website. If the web page get error.
1. I will check my internet connection. If found internet is good
2. I will the close the browser and reopens.
3. I will clear all the history and cache in browser
4. Finally I will try again to open the website

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We have to on Bluetooth by pressing on button in Bluetooth
2. We have to open Bluetooth option in phone
3. We have to search available Bluetooth and do pairing

What according to you makes you a good candidate for customer service or technical support job?

1. Knowledge
2. Patience
3. Skills
4. Able to troubleshoot
5. Able to convince the customer
6. Ability to understand the problem
7. Good communication skills
8. Multitasking
9. Good Voice
10. Friendly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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