Subject: Tech Support Candidate - Arif Khan
From: Arif Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 15:16:58 -0500

| | Tech Support Test

Name | Arif Khan
E-mail | [email-masked]
Phone Number | (91) 9818720764
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I put up at maujpur trans yamuna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Rattan enterprise | Helpdesk l1 support | Dec 2020 | 30k
Previous Employer 1 | Iccs | TL | May 2019 | 22k
Previous Employer 2 | Spml infra | Helpdesk coordinator | April 2017 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i ll read the error massage.
Like what error massage appear on the screen
If found then proceed further may be network issue

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First go to mobile setting open bluetooth search
Perticuler device name and then connect the same

What according to you makes you a good candidate for customer service or technical support job?

Provide better service accodingly to the custumer
As techincal support is the first point of contact to get help and resolation.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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