Subject: Tech Support Candidate - ANUP KUMAR SINGH
From: ANUP KUMAR SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 13:25:31 -0500

| | Tech Support Test

Name | ANUP KUMAR SINGH
E-mail | [email-masked]
Phone Number | (+91) 9625868221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NOIDA SEC  15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | PHONES AND TELECOM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | WEBHELP INDIA PVT.LTD | SEBIOR ASSOCIATE | 26/12/2018 | 27000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I will close the browser and open the website on a new browser.

If still does not work I will clear the cookies and web history then try to open the website by changing the browser.

At last I will restart the PC and then a give a go for it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings
Go to connected devices
Turn on blue tooth
Click on pair a new device
Select the device by which you would like to get connected.
Pair it successfully and go using it.

What according to you makes you a good candidate for customer service or technical support job?

Command on language
Chat handling ways
Politeness
Good browsing knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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