Subject: Tech Support Candidate - Manisha Maurya
From: Manisha Maurya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:38:53 -0500

| | Tech Support Test

Name | Manisha Maurya
E-mail | [email-masked]
Phone Number | (91) 9599398564
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mayur vihar phase 1
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hinduja global solutions | CRO | Resigned | 24k
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check the internet connection .

If internet is working fine, i will check if website is down, either for me or all

For confirmation i will try to open or other browsers also

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth of handset and speakers Also

Pair the device by following the instructions.

What according to you makes you a good candidate for customer service or technical support job?

I have been and i want to go for this job because i love this profile
Interacting with people
Understanding their issues and resolving that with sincerity and dedication.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |