Subject: Tech Support Candidate - Mohmmad Farmaan
From: Mohmmad Farmaan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:35:26 -0500

| | Tech Support Test

Name | Mohmmad Farmaan
E-mail | [email-masked]
Phone Number | (110092) 7906188381
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Global Logic | Content Engineer | NA | 17000
Previous Employer 1 | HCL Technology | System Engineer | 7 jan 2020 | 15000
Previous Employer 2 | Cyient pvt ltd | Jr.GIS Engineer | 5 feb 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First Of all we check the Internet. if internet/wifi are running fine then, we can login internet edge router and checked that the "ICMP"  get the response if ICMP did not get the response that means the ISP link is down and we can raised the Incident ticket with ISP and follow up till the End when the link is up.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:-  Switch open the the bluetooth speaker.
step 2:-  Then we can open the mobile bluetooth.
step 3:-  We can search the bluetooth name in our mobile .
step 4:- Then we can connect and pair the bluetooth
step 5:- Bluetooth connected successfully.

What according to you makes you a good candidate for customer service or technical support job? | I am a good candidate only technical support job because i have a 2.4 years experience in NOC (Network operation center)profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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