Subject: Tech Support Candidate - Farouq Khan
From: Farouq Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 12:03:24 -0500

| | Tech Support Test

Name | Farouq Khan
E-mail | [email-masked]
Phone Number | (+91) 9069150 906
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SPi Global | IT-Executive | 6 Apr | 16000
Previous Employer 1 | HCL Technology | Desktop support engineer | 30 Sep | 12000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user (not a technician) I will try below mention steps.

1- I will check my internet is working or not.
2- I will logg a ticket for IT team.

And as a technician will try below steps.

I will check internet is working or not, if working then I will try to ping mention URL and ping will not work then I will find the tracert for mention URL and find where URL is blocking, after that I will work in blocking device and will try to resolve issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all I will turn ON the Bluetooth in mobile phone and after that I will put the Bluetooth speaker in pairing mode and after that Bluetooth speaker will show in our mobile phone Bluetooth available device and I will select the respective device to pair after all process connectivity will be done.

What according to you makes you a good candidate for customer service or technical support job?

I know very well that my Engle spoken capabilities is not well but I can say my technical capabilities are very well.

You can understand me well.

On a scale of 1 - 5 please rate your fluency in spoken English | 2

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