Subject: Tech Support Candidate - Ditendra Kumar
From: Ditendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 11:13:26 -0500

Tech Support
Test

Name

Ditendra
Kumar

E-mail

[email-masked]

Phone Number

(+91) 9716910573

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which
best describes your Technical Support capabilities

I've
worked in Level 1 tech support

Please tell us which areas below are you
comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dataflow services india private limited noida

Associate grade 2

Currently
employed

20000

Previous Employer 1

Ienergizer pvt ltd
noida

Cse

Jan 2014

19500

Previous Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1- Check type of error or any error
message

(i) it can be either due to network issue or outrage

(ii) it can be due to issue with the website itself

We need to move on according to error message-

Step 2- try opening any other websites and check if internet is working
fine.

Step 3- If internet is working fine, check if you can open www.ndtv.com from
other internet browsers, sometimes  internet browsers block website.

Step 4- try accessing website after disabling antivirus as it might block or
interfere with the browsing of few websites sometimes.

Step 5- check from google if the website www.ndtv.com is down. Sometimes few
websites gets down for sometimes.

Step 6- try after clearing your browser's cache memory.

Step 7- try after restarting your system.

There are other advance steps we can follow but they would depend on error that
we are getting while trying to open that particular website.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Steps depends on mobile devices model-

Step 1- switch on bluetooth speaker

Step 2- Open your phone and then Settings .

Step 3-If this is your first time to use Bluetooth on this device, search
bluetooth devices from mobile phone after activating bluetooth on your mobile
phone.

Step 4- You will see number of bluetooth devices names. Tap Pair Bluetooth
speaker. .

Step 5- Your Bluetooth device will now pair with your mobile phone.

What according to you makes you a good candidate
for customer service or technical support job?

I'm a
great helper who loves to troubleshoot issues.

On a scale of 1 - 5
please rate your fluency in spoken English

4