Subject: Tech Support Candidate - Satya jeet Mohanty
From: Satya jeet Mohanty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:53:42 -0500

| | Tech Support Test

Name | Satya jeet Mohanty
E-mail | [email-masked]
Phone Number | (91) 8920761260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East New Delhi,Mandawali
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noon.com | customer support | 17th January | 18000
Previous Employer 1 | Tech Mahindra Ltd | customer support | 5th of November 2019 | 16000
Previous Employer 2 | iEnergizer | customer support | 30th of November 2017 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1.i will clear all temporary cookies from history of browser cache and also scan with antivirus.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.go to setting,
2.tap the Bluetooth option,
3.Turn on Bluetooth.
4.A list of available devices will appear
5.if your  speaker is not listed ,press the button on your speaker that make it discoverable. Its often a button with a Bluetooth symbol on it

What according to you makes you a good candidate for customer service or technical support job? | Taking ownership of customer issue reported and seeing problems through resolution.Reserching,diagnosing and identifying the solution to resolve system issue.is knows as customer service technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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