Subject: Tech Support Candidate - akhlender shah
From: akhlender shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:51:59 -0500

| | Tech Support Test

Name | akhlender shah
E-mail | [email-masked]
Phone Number | (011) 9953191707
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sysnet global technology | It Support | still working | 30
Previous Employer 1 | kilck plus solation pvt | IT executive | 15-09-2020 | 25
Previous Employer 2 | cignex datamatics | IT executive | 18-05-2019 | 23

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)clears caches, and forces the device to re-load the program or web page.
2) check lan cable connect properly and internet working
3) Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1) go to seating and device and add Bluetooth
What according to you makes you a good candidate for customer service or technical support job? | should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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