Subject: Tech Support Candidate - Abhishek Singh Bhadoria
From: Abhishek Singh Bhadoria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:36:36 -0500

| | Tech Support Test

Name | Abhishek Singh Bhadoria
E-mail | [email-masked]
Phone Number | (+91) 8226054656
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 37
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Iengizer | Senior engineer technical support | March 2019 | 18000
Previous Employer 2 | Daimler India commercial vehicles Pvt ltd | Production executive | Nov 2018 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we have to open a new tab to see if we can load another website like google.com or YouTube.com
If we can open another site then skip down to the problems only happens with this websites.
If we can't open another site also then

continue on to another browser like internet explorer or Mozilla Firefox and try to open the site that we were having problems
If tha site works in another browser, see the problem only happens in particular browser
If the site doesn't work in another browser, check out the problem happens in all browsers.

If still problem in this websites and it's show particular error message like connection has interrupted or reset or time out

Then we will clear browser cookies and cache

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to mobile phone settings.
Tap the Bluetooth option is showing in mobile phone.
Turn on Bluetooth.
A list of available devices will appear.
If our speaker is not listed, press the button on your speaker that makes it discoverable it's often a button with a Bluetooth symbol on it.
On our mobile select our speaker ( it might be a random product no. But should have the speaker's brand name listed)  and that's it, we are connected.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means identify the root of a customer's problem and working to find a solution that surpasses their expectations using in depth knowledge of the company's service or product exceptional customer service is all about maintaining a positive and friendly attitude that makes a good first impression and leaves a lasting one
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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