Subject: Tech Support Candidate - Aamir Ali
From: Aamir Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:14:37 -0500

| | Tech Support Test

Name | Aamir Ali
E-mail | [email-masked]
Phone Number | (122018) 7408713627
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Shahdara, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smart system solutions Pvt Ltd | Desktop Support l-1 | 30 January | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check internet connectivity,
Second I will check URL,
Third I will confirm that domain is allowed to user access this resources,
and I will also search error code in google at last I will find out best solution and resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First open bluetooth in the phone and on speaker then search available device in the bluetooth.
Click on device name and connect it

What according to you makes you a good candidate for customer service or technical support job? | In my view good communication, interpersonal skills and knowledge of hands on make me a good candidate
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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