Subject: Tech Support Candidate - Vineet Kumar
From: Vineet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:08:42 -0500

| | Tech Support Test

Name | Vineet Kumar
E-mail | [email-masked]
Phone Number | (+91) 9813803697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Den network LTD | Project engineer | Jun 2019 | 27000
Previous Employer 1 | Infinity tv and telecom pvt LTD | Technical officer | Dec 2107 | 20000
Previous Employer 2 | Artek enterprises ltd | Resident engineer | Jan 2016 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the internet connectivity and then  and if internet is down then first  we check the lab cable connection and troubleshoot it and then ping the global DNS and proceed our troubleshoot further
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First power on the speaker and mobile Bluetooth and then search the device in our Bluetooth and then paired the speaker to our phone
What according to you makes you a good candidate for customer service or technical support job? | Because I have h total 5 year experience in networking domain and recently completed my CCIE Routing and switching training and experience in handling the customer in our past organization and I previously managed the 32 employee team
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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