Subject: Tech Support Candidate - Mohammed Ilyas
From: Mohammed Ilyas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 10:02:21 -0500

| | Tech Support Test

Name | Mohammed Ilyas
E-mail | [email-masked]
Phone Number | (+91) 9953913083
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasant kunj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Direct admission group | Customer support executive | 10th febuarary |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, i will check if the internet connection is properly enabled or not.
Second, i will troubleshoot the router to check for the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of mobile phone.
2. Long Press the power button of speaker to turn it into pairing mode.
3. Go to mobile Bluetooth settings
4. Check the Bluetooth name in the visible devices and pair it with the phone.

What according to you makes you a good candidate for customer service or technical support job?

1. I have more than 5 years of experience in the customer support services.
2. I have been working with the domestic as well as international clients for the past 5 years.
3. I have the experience to resolve the clients queries through phone ,chat and emails.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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