Subject: Tech Support Candidate - Chamandeep kaur Mahajan
From: Chamandeep kaur Mahajan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:54:13 -0500

| | Tech Support Test

Name | Chamandeep kaur Mahajan
E-mail | [email-masked]
Phone Number | (+91) 8368079709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Currently not working | | |
Previous Employer 1 | Team Computers pvt ltd | Sr. Service Desk | 6 May 2020 | 19500
Previous Employer 2 | Vserv info Systems pvt ltd | CustomerSupport Engineer | 9 oct 2019 | 15500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check our internet connection, if internet is ok then we will check whether we are permitted to access this site or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We will turn on the Bluetooth in our mobile phone
2. Then we will switch on the speaker
3. In our mobile’s Bluetooth we will search the name of speaker
4. We will connect it to our mobile phone

What according to you makes you a good candidate for customer service or technical support job? | A person with good technical knowledge and skills
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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