Subject: Tech Support Candidate - MOHD Yasar Khalid Ansari
From: MOHD Yasar Khalid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 6 Feb 2021 09:15:33 -0500

| | Tech Support Test

Name | MOHD Yasar Khalid Ansari
E-mail | [email-masked]
Phone Number | (91) 9307806792
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Logicladder Technologies | Operations Engineer | Currently working | 23600
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First we would check wether we typed correct URL.
2. We would another URL like Google.com if its working.
3. We would check if internet connection is working fine by pings in command prompt.
4. We would also try in different browser.
5. We would clear Cache and cookies and reload the page to save changes.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. We would Open Bluetooth in our device and mobile phone.
2.We would search for available devices.
3.We would pair with our Bluetooth device.
4. Its Done.

What according to you makes you a good candidate for customer service or technical support job?

I have Experience for more than 2 years in handling client issues through emails , calls, chats.

Resolved issues through remote sessions such as Any desk, Team Viewer.

Troubleshooting the issues of IOT devices .

Can work under pressure and handling big PSU as NTPC and private clients such as Bajaj energy, Reliance Power etc.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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